RT @bmccormack: In customer support @fullstory, how we optimize for—and reward—queue-based performance: https://blog.fullstory.com/optimize-support-for-performance-and-quality/
RT @bmccormack: In customer support @fullstory, how we optimize for—and reward—queue-based performance: https://blog.fullstory.com/optimize-support-for-performance-and-quality/